Something isn’t right with my membership or plan

Your Exercise4You membership controls which classes and studio services you can use. If your plan does not look right, or your access is not working as expected, send us the details and we will review your account.

Common situations

• Your account shows a different plan from the one you signed up for.
• You want to move to a larger or smaller plan.
• You need to pause your membership while you are away or recovering.
• A class or service you expected to be included is not available to you.
• You have two accounts and are not sure which one holds your membership.

Checks to try first

• Sign in and open your account page to see the plan currently on file.
• Check your confirmation email for the plan you originally selected.
• Confirm whether you are signed in with the email address you used to join.

What to include when you contact us

• The email address on your Exercise4You account
• The plan you expected and the plan you can see
• What you would like us to change
• The first 6 and last 4 digits of the card on your membership

Our team replies to the email address you enter on the form. Never send your full card number or security code.