I’m having trouble booking or changing a class

Classes at our exercise and health studio are booked from your Exercise4You account. If a booking will not go through, or a session is not showing where you expect, start with the checks below.

Checks to try first

• Make sure you are signed in with the email address on your membership.
• Refresh the timetable — a full class may have opened up, or filled, since you loaded it.
• Check whether the session is on a waitlist rather than open for booking.
• Confirm your membership or class credits cover the session you are trying to book.
• Look in your confirmation emails to see which session was actually reserved.

Rescheduling or cancelling a session

If you cannot change a booking yourself, send us a request with the class name, the date and time you booked, and the date and time you would prefer. We will move it where we can and confirm by email.

What to include when you contact us

• The email address on your Exercise4You account
• The class, date, and time involved
• What you tried and any message you saw on screen
• The first 6 and last 4 digits of the card on your membership

The partial card details let us match your request to the right membership without asking for your full card number.