I can’t sign in to my Exercise4You account

Your Exercise4You account is where you manage your membership and your class bookings. If sign-in is not working, try the checks below before contacting us.

Checks to try first

• Use the sign-in link on exercise4you.com rather than an old bookmark.
• Confirm you are using the email address you signed up with.
• Retype your password rather than relying on a saved one, and check Caps Lock.
• Search your inbox and spam folder for your sign-up confirmation email.
• Try a different browser, or a private window with extensions disabled.
• Clear your browser cache and cookies, then load the sign-in page again.

Keep your Exercise4You password private, and avoid sharing it by email or chat.

If you still can’t get in

Send us a request and include:

• The email address on the account
• What happens when you try to sign in, including any message you see
• The browser or device you are using
• The first 6 and last 4 digits of the card used for the account

Never send your full password or full card number. Our support team replies to the email address you enter on the form.